Refunds & Exchanges
Cancellations
If you have changed your mind and wish to cancel your order please contact Customer Services on 01787 881144 as soon as possible. If this is outside office hours please use our contact us form. We also recommend calling as soon as the office reopens. If your goods have not already been dispatched we will cancel your order and process a refund. In cases where the order has already been dispatched you will need to return the goods to us at your expense, once goods have been received we will process a refund.
Refunds & Exchanges
Please note all full price purchases must be received for refund or exchange within 14 days of purchase or returned by 14th January if purchased in December for a Christmas present. Goods must be returned in their original condition, unworn and with all tags/labels in place.
Refunds
Please use the contact us form on our website to advise us that you wish to return your item. Please state your order number and the item/s to be returned along with the reason for return. If you are in the UK please advise at this point if you would like a returns postage label.
The cost of postage for returns is your responsibility, however you may contact us for a returns postage label and the cost of £5.00 will be deducted from the refund.
Once you have advised of the return please complete the returns/exchange section on your returns form. If you don’t have a returns form you can download one here. Download returns form
Please include the returns/exchange form with your goods and return them to us in their original outer packaging or in suitable protective packaging (please help us to be more sustainable by protecting the inner box so that this can be re-used).
Return goods to:-
Manbi
Milner Road
Sudbury
Suffolk
CO10 2XG
If not using our returns label we strongly recommend you use a recorded/tracked service and obtain proof of postage from your chosen courier. Without proof of postage should your item go missing in transit we will be unable to refund or exchange your goods.
We process refunds as quickly as we can, but it can sometimes take a while between posting back the returned item/s and you receiving the refund into your account. Please note if you have opted to use our returns postage label we will deduct the cost of the return from the refund.
You can track your returned parcel to see that it has arrived safely at our warehouse. Once we have checked the product in, we will then process the refund. Please allow 7 days for the refund to reach your bank account and contact us if any issues after this period.
Refunds are always credited to the original method of payment.
Exchanges
Please use the contact us form on our website to advise us that you would like an exchange, please advise us at this time which item you would like in exchange. We will advise if the size/colour you require is available and allocate it to you. If you are in the UK please advise at this point if you would like a returns postage label (see below).
The cost of postage for returns is your responsibility, however you are welcome to contact us for a returns postage label and the cost of £5.00 will be charged to you in advance of sending you the label, the postage for sending the replacement item will be covered by us. Once we have received your item back we will send the replacement as soon as possible and we will send the replacement item using a tracked service, we aim to send exchanges within 24hours of receiving your original purchase back.
Please complete and include the returns/exchange note with your goods and return them to us in their original packaging, if you haven’t kept the original outer packaging please use a suitable protective packaging (please help us to be more sustainable by protecting the inner box so that this can be re-used).
Return goods to:-
Manbi
Milner Road
Sudbury
Suffolk
CO10 2XG
If not using our returns label we strongly recommend you use a recorded/tracked service and obtain proof of postage from your chosen courier. Without proof of postage should your item go missing in transit we will be unable to refund or exchange your goods.
Faulty goods or Packing errors
Should you find a manufacturing fault with your goods or we have made a packing error, please use the contact us form to email us so that we may advise how to proceed.
Should you have any queries please don't hesitate to contact us using either our contact us form or by calling 01787 881144. Our normal office hours are Monday – Friday 9am – 5.30pm.